Description

You will manage customer inquiries and order processing within the healthcare domain.

Responsibilities

• Handle incoming calls from customers regarding product orders.
• Execute order entry and processing procedures accurately.
• Meet SLA targets and call metrics to maintain customer satisfaction.
• Manage customer queries with a professional demeanor.

Required Skills

• 4+ years of experience in customer support.
• Experience with order entry and processing in the healthcare domain.
• Proficiency in SAP and Salesforce.
• Experience using ticketing systems.
• Working knowledge of Microsoft Windows, Excel, and Word.
• Bachelor’s Degree.

Key Skills

Education

Bachelor’s Degree