Description

You will own the customer experience by identifying and resolving technical issues related to our products.

Responsibilities

• Identify customer issues regarding product usage and functionality.
• Resolve technical problems to ensure a positive customer experience.
• Act as the primary point of contact for customer inquiries.

Required Skills

• 2 years of relevant experience in a support role.
• Experience resolving issues related to Vertafore products.

Preferred Skills

• Strong troubleshooting methodology for software products.

Key Skills

Education

Not specified