Description

You will manage the complete order-to-cash lifecycle and serve as the primary contact for internal stakeholders and external customers.

Responsibilities

• Execute order entry and management using SAP, monitoring EDI and manual orders.
• Own the order fulfillment process from entry to delivery, managing price accuracy and billing adjustments.
• Maintain customer master data, shipping instructions, and regulatory documentation.
• Resolve customer complaints and urgent escalations by collaborating with Sales, Logistics, Warehouse, and Billing teams.
• Monitor the Order Cockpit Dashboard to ensure orders progress according to schedule and meet KPI metrics.

Required Skills

• 5+ years of experience in customer support or order management.
• Proficiency in SAP or similar ERP systems.
• Experience with Salesforce (CMS) for logging and tracking communications.
• Proficiency in SQL query.
• Strong troubleshooting and problem-solving abilities.
• Ability to manage complex order lifecycles and multitask in a global environment.
• Bilingual proficiency in English and Spanish.
• Bachelor's degree or equivalent professional experience.

Preferred Skills

• Proficiency in Microsoft Office.

Key Skills

Education

Bachelor's degree