Description

You will provide first-level technical support and troubleshoot computer and technology-related issues for internal customers.

Responsibilities

• Diagnose and resolve hardware and software problems for PCs, laptops, scanners, printers, and peripherals including air cards and iPhones.
• Act as a telephone support analyst providing problem diagnosis and resolution for customers at assigned locations.
• Interface with 2nd and 3rd level support teams, including LAN/WAN, Server, and Application Development groups.
• Identify and escalate large-scale events such as LAN failures or virus infections to management.
• Manage daily technical interactions with internal customers at all organizational levels.

Required Skills

• 5+ years of experience in desktop support or technical support roles.
• Advanced Outlook troubleshooting skills including understanding of mail flow, protocols, and Exchange architecture/server roles.
• Proficiency in Microsoft Office Suite (Excel, Word, Access, PowerPoint).
• Experience supporting mobile devices for corporate email access.
• Strong verbal and written communication skills.
• Proven record-keeping and organizational skills.
• Ability to troubleshoot network or PC device issues.
• Experience with LAN/WAN and application development environments.

Preferred Skills

• Prior Help Desk experience.

Key Skills

Education

Any Graduate