Description

KEY RESPONSIBILITIES

• Desktop & Peripheral Support: Install, configure and maintain computer hardware, Windows 10/11 operating systems, printers, scanners and mobile devices.
• Systems Administration Tools: Monitor and maintain enterprise systems using Active Directory and Microsoft Endpoint Configuration Manager (MECM / SCCM).
• Audiovisual & Conferencing: Assist in coordinating AV setups and support virtual meeting tools (MS Teams, Zoom, GoTo) and MS Teams Rooms certified devices.
• Remediation & Troubleshooting: Identify, diagnose and resolve hardware, software, or network-related technical issues; develop action plans to repair or replace equipment.
• Process Improvement: Recommend strategies to optimize IT efficiency, device deployment and software maintenance.
• Onsite & On-Call Operations: Work onsite Monday–Friday within the 7:00 AM – 6:00 PM window. Participate in after-hours (evening/weekend) on-call rotations and travel to remote local facilities when required.

CANDIDATE REQUIREMENTS

• Education: High School Diploma or equivalent; relevant IT certifications (A+, Network+, MTA) or technical degree preferred.
• Experience: 0–1+ years of hands-on IT support experience with basic hardware, software and enterprise troubleshooting principles.
• Software Proficiency: Strong familiarity with Microsoft 365 applications (Outlook, Teams, Excel, Word), Windows 10/11 and ticketing systems (ServiceNow).
• Core Competencies: Excellent communication, strong analytical problem-solving skills, ability to prioritize tasks under pressure and adaptability in a fast-paced environment.
• Physical Capability: Must be able to lift and carry equipment weighing up to 50 lbs.

SPECIAL VENDOR REQUIREMENTS

• Mandatory Smartphone: Candidate must be equipped with a vendor-provided smartphone with an active data plan that complies with FDOT security requirements. The device must support official security updates and run mobile enterprise apps (Outlook, Teams, ServiceNow)

Key Skills

Education

Bachelor's degree