Description

You provide technical support and hardware configuration for onsite and remote users.

This role is on-site.

Responsibilities

• Install and configure computer hardware, software, systems, mobile devices, printers, and scanners.
• Diagnose hardware, software, and network problems to develop resolution or replacement plans.
• Monitor and maintain systems using Active Directory and Microsoft Endpoint Configuration Manager (MECM).
• Coordinate audiovisual setups and video conferencing support.
• Participate in an after-hours evening and weekend on-call rotation.

Required Skills

• 4+ years of experience in technical support or a related field.
• Proficiency with Windows 10/11 and Office 365 (Outlook, Excel, Word, Teams).
• Experience with hardware installation, software deployment, and mobile device management.
• Ability to troubleshoot complex system and network issues.
• Physical ability to lift 50 pounds.
• Bachelor's degree.
• Capacity to manage multiple priorities and work independently or within a team.

Preferred Skills

• Experience with Virtual Meeting Applications such as MS Teams, Zoom, or GoTo.
• Knowledge of Audiovisual Equipment and Microsoft Teams Rooms certified equipment.
• IT Enterprise experience.

Key Skills

Education

Bachelor's degree