Description

Job Description

Requirements

1 year or more of experience in IT desktop support, hardware/software troubleshooting, or enterprise technical support.

Proficiency in Windows 10/11, Microsoft 365, Active Directory, and Microsoft Endpoint Configuration Manager.

Experience with desktop hardware, mobile devices, printers, scanners, software installation, and network troubleshooting.

Experience with Microsoft Teams, Zoom, video conferencing, audiovisual equipment, and Microsoft Teams Rooms devices.

Experience with ServiceNow, IT asset tracking, remote support, technical documentation, and Tier 1 incident resolution.

Excellent verbal and written communication skills.

Responsibilities

Install, configure, maintain, and troubleshoot workstations, software, mobile devices, printers, and peripheral equipment.

Diagnose desktop, application, hardware, and network incidents and coordinate appropriate remediation or replacement.

Administer endpoint support activities using Active Directory, MECM, Microsoft 365, and Windows management tools.

Provide onsite and remote user support while documenting incidents, equipment, resolutions, and asset information.

Configure audiovisual equipment and support Microsoft Teams, Zoom, and other virtual meeting environments.

Assist technology teams with endpoint projects, remote-site support, system improvements, and after-hours incident coverage

Key Skills

Education

Any Graduate