Description

You will provide technical assistance and order management support to customers and vendors.

Responsibilities

• Provide technical assistance including part number identification, model code creation, and reading customer prints or drawings.
• Manage order entry, quotations, RMAs, credit memos, and vendor returned goods authorizations via manual entry, website, or EDI.
• Execute purchasing tasks by entering purchase orders into vendor systems such as TOPS, PH Connect, and Extranet.
• Assist sales personnel with customer requests, expedite orders, and act as a liaison between customers and vendors.
• Maintain customer relationships by responding to inquiries via phone, email, fax, and EDI within established time constraints.

Required Skills

• 3+ years of related work experience.
• Proficiency in Microsoft Word, Excel, and Outlook.
• Experience with TOPS, PH Connect, and Extranet.
• Ability to interpret technical instructions, mathematical diagrams, and procedure manuals.
• Competency in performing mathematical calculations using fractions and decimals.
• Strong technical competence in reading BOM assemblies and customer drawings.
• Ability to write routine correspondence and reports.
• Effective verbal communication skills for one-on-one and small group interactions.
• Strong organizational and problem-solving skills.

Preferred Skills

• Experience with Commerce Center software.

Key Skills

Education

Any Graduate