Description

You manage incoming client inquiries regarding account services and financial products in a high-volume environment.

Responsibilities

• Handle incoming phone calls regarding various service inquiries on client accounts.
• Respond to inquiries with accuracy and efficiency to meet department performance metrics.
• Provide functional support for client cash management products, the client website, and the mobile app.
• Address general account and financial-related inquiries.

Required Skills

• 5+ years of experience in a professional support or service environment.
• Proven experience in Customer Support.
• Ability to manage multiple tasks simultaneously in a busy financial service center.
• Strong aptitude for adjusting to changes in workflow or procedure.
• Professional communication skills for handling financial service inquiries.
• Bachelor's degree or any graduate level education.

Key Skills

Education

Any Graduate