Description

Lead program consulting services to help customers design and execute customer experience programs across various industries.

This role is on-site.

Responsibilities

• Lead strategic roadmaps to define program direction and drive executive alignment with client stakeholders.
• Design customer journeys and measurement strategies, including surveys, dashboards, and closed-loop flows.
• Manage full engagement lifecycles from vision setting and organizational change to continuous improvement and value realization.
• Translate complex customer needs into business requirements and deliver program plans against defined milestones.
• Guide the analysis of operational and customer data to provide actionable insights for executive and front-line teams.

Required Skills

• 8+ years of experience in CX consulting.
• Hands-on experience with Qualtrics.
• Expertise in Maturity Assessments and Program Design.
• Proven ability in Roadmap development and Program Governance.
• Experience conducting Strategic Reviews and Change Management.
• Proficiency in Survey Design and Closed-Loop Design.
• Master’s degree.

Key Skills

Education

Master’s degree