Description

You will design, configure, and implement quality assurance solutions using CXone and NICE platforms.

Responsibilities

• Configure and customize CXone and NICE products for quality monitoring, evaluation, and coaching.
• Design QA workflows including evaluation forms, scoring methodologies, and coaching plans.
• Integrate CXone and NICE solutions with CRM and telephony systems.
• Troubleshoot and resolve technical issues related to QA products and integrations.
• Conduct testing and quality assurance of system configurations and workflows.

Required Skills

• 5+ years of experience in CXone and NICE QA configuration and implementation.
• Proficiency with CXone and NICE technologies.
• Experience with JavaScript and Python scripting.
• Strong understanding of contact center operations and customer experience design.
• Knowledge of cloud-based computing and virtualization technologies.
• Ability to manage multiple projects and work independently.
• Analytical and problem-solving skills.
• Any Graduate degree.

Preferred Skills

• NICE Quality Administrator certification.
• CXone Quality Management Administrator certification.

Key Skills

Education

Any Graduate