Description

Key Responsibilities

• Design, implement, and support IAM solutions using Microsoft Entra ID.
• Manage Identity Governance capabilities including Joiner-Mover-Leaver (JML), access reviews, entitlement management, and RBAC.
• Implement and support SSO, MFA, CIAM, and Conditional Access policies.
• Build and maintain automation workflows for alerts, remediation, and access lifecycle management.
• Integrate enterprise applications with Entra ID for authentication, authorization, SSO, and MFA.
• Troubleshoot complex identity issues across Entra ID, ADFS, and Active Directory.
• Optimize IAM processes and workflows integrated with ServiceNow ITSM and Jira.
• Monitor Entra ID services and alerts to ensure SLA compliance and operational stability.
• Coordinate with security, infrastructure, and application teams to manage dependencies and deliver outcomes.
• Proactively identify risks, bottlenecks, and improvement opportunities and communicate mitigation plans.
• Participate in audits, client discussions, and governance reviews related to identity operations.
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Required Skills & Qualifications

• 10+ years of experience working with Microsoft Entra ID (Azure AD).
• Strong hands-on experience with:
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    • Entra ID Governance
    • SSO, MFA (Multi-Factor Authentication), CIAM
    • Conditional Access
    • Joiner-Mover-Leaver (JML) provisioning and deprovisioning
    • Access reviews and RBAC
    • Enterprise application integrations
• In-depth understanding of Microsoft Entra ID architecture, components, services, and dependencies.
• Proven experience in Entra ID operations and troubleshooting.
• Strong knowledge of IAM processes including Identity Governance, JML, Recertification, SSO, MFA, and RBAC.
• Solid understanding of identity and authentication protocols:
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    • SAML, OAuth, OpenID Connect, ADFS, Modern Authentication
    • Kerberos and NTLM
• Experience working with ServiceNow ITSM and Jira workflows.
• Hands-on experience with:
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    • Azure APIs, Microsoft Graph APIs, REST APIs
    • PowerShell scripting and automation
    • Directories, databases, and SQL (working knowledge)
• Experience with monitoring and alerting tools in enterprise environments.
• Strong analytical and methodical approach with high attention to detail.
• Excellent coordination, stakeholder management, and communication skills.
• Strong client-facing and presentation abilities.
• Ability to work under fixed SLAs and aggressive timelines.

Tools & Technologies

• Microsoft Entra ID / Azure AD
• Entra ID Governance, SSO, MFA, CIAM, Conditional Access
• Microsoft Graph APIs
• Microsoft Federation Services (SAML, OAuth, ADFS, Modern Auth)
• Active Directory, LDAP
• Networking fundamentals, DNS
• ServiceNow ITSM, Jira

Key Skills

Education

Bachelor's degree