Description

You will provide L3 application support and technical expertise for the OneTrust platform in a remote capacity.

Responsibilities

• Manage service requests and incidents, including defect resolution and application support for in-scope use cases.
• Perform data management tasks including imports, updates, and exports within the platform.
• Execute minor tool modifications such as field additions, value list updates, and filter or homepage customization.
• Configure and optimize workflows, user groups, and field groups using native OneTrust features.
• Coordinate with product, infrastructure, and cloud operations teams to resolve platform availability and SSO issues.
• Support release management, deployment activities, and the onboarding of business users.
• Develop technical documentation, including work instructions, admin guides, and training materials.
• Prepare daily, weekly, and monthly project-specific reports.

Required Skills

• Hands-on technical expertise with OneTrust.
• L3 level application support experience.
• Incident and change management proficiency.
• Experience extracting logs for cloud operations troubleshooting.
• Ability to modify existing workflows and create new functionality using native platform features.
• Cybersecurity foundational knowledge.

Preferred Skills

• Experience creating socialization and communication materials including PowerPoint decks, emails, and webinars.

Key Skills

Education

Not specified