Description

Provide L3 application support and technical expertise for the OneTrust platform remotely.

This role is remote.

Responsibilities

• Manage service requests and incidents, including defect resolution for in-scope use cases.
• Execute data management tasks, including imports, updates, and exports within the platform.
• Perform minor tool modifications such as field additions, value list updates, and homepage customization.
• Configure and optimize workflows, user groups, and field groups using native OneTrust features.
• Coordinate with product and infrastructure teams to resolve platform availability and SSO issues.

Required Skills

• Hands-on technical expertise with OneTrust.
• L3 level application support experience.
• Proficiency in incident and change management.
• Experience extracting logs for cloud operations troubleshooting.
• Ability to modify existing workflows and create new functionality using native platform features.
• Foundational cybersecurity knowledge.

Preferred Skills

• Experience creating socialization and communication materials, including PowerPoint decks, emails, and webinars.

Key Skills

Education

Not specified