Description

Define and implement technical architecture for Dynamics 365 CRM solutions, focusing on Sales and Marketing modules.

Responsibilities

• Architect and configure D365 entities, workflows, business rules, and business process flows for Sales and Marketing solutions.
• Lead technical design for Omnichannel and Customer Service integrations within the Power Platform ecosystem.
• Collaborate with onsite and offshore teams to deliver scalable CRM implementations.
• Provide technical guidance on best practices for D365 Sales and Marketing module configuration.
• Ensure solution integrity and performance across the Dynamics 365 product suite.

Required Skills

• 12+ years of IT experience with at least 3 years in D365 CRM architecture roles.
• Deep expertise in Dynamics 365 Sales and Marketing modules.
• Strong knowledge of Dynamics 365 Product modules, Omnichannel, and Customer Service.
• Hands-on proficiency with Power Platform and D365 configuration tools.
• Experience with entity creation, workflow automation, and business process flow design.
• Proven track record of working with onsite and offshore distributed teams.
• Excellent verbal and written communication skills.

Preferred Skills

• Experience with custom code development (C#, JavaScript) for D365 extensions.
• Understanding of integration patterns with external enterprise systems.

Key Skills

Education

Not specified