Description

You will serve as the technical lead and escalation point across the full software development life cycle, managing high-pressure customer situations and driving architectural stability.

This role is on-site.

Responsibilities

• Interface with stakeholders to manage requirements elicitation and define application architecture.
• Create high-level design artifacts and deliver high-quality code for specific modules.
• Lead validation for all testing types and support implementation, transition, and warranty activities.
• Collaborate with engineering teams to drive architectural changes that improve environment stability.
• Manage technically challenging and high-pressure customer situations.

Required Skills

• 7+ years of Information Technology experience.
• Deep knowledge of Dynamics 365 Customer Engagement (D365CE) SDK for writing and troubleshooting.
• Experience with Dynamics 365, IaaS, Microservice Apps, and SQL Azure.
• Proficiency in Visual Studio development languages, PowerShell, CLI, and git.
• SQL development knowledge, including deep query and schema expertise.
• Network troubleshooting using tools like Fiddler, Wireshark, or Netmon.
• Memory dump tooling and analysis.
• Bachelor’s degree or foreign equivalent, or equivalent progressive experience.

Preferred Skills

• 3-4 years of Tier 2/3 technical escalation support in a customer-facing role.
• D365CE architecture experience including deployment processes and telemetry.
• Service engineering or DevOps experience at internet scale.

Key Skills

Education

Any Graduate