Description

Responsibilities

• Work with clients to comprehend their business processes, requirements, and pain points, and leverage that knowledge to design and implement Dynamics 365 CE solutions.
• Lead functional design sessions, conduct gap analysis, gather requirements, and showcase and demonstrate solutions to clients.
• Collaborate with technical team members to develop customizations, integrations, and extensions to enhance Dynamics 365 CE's functional capabilities and meet client requirements.
• Provide leadership to the project team (onshore and offshore) regarding usability and solution quality.
• Create high-quality customer deliverables, specifications, and acceptance criteria.
• Build and nurture relationships with key stakeholders throughout the project lifecycle.
• Offer subject matter expertise on Dynamics 365 CE functionality and best practices.
• Train and support end users in effectively utilizing Dynamics 365 CE solutions.
• Troubleshoot and resolve functional issues in Dynamics 365 CE solutions, working with technical team members as needed.
• Collaborate with project managers to ensure timely project delivery within budget and to the satisfaction of clients.

What you need to bring

• Proven expertise in Dynamics 365/CRM consulting, emphasizing functional configuration and strategic implementation.
• Deep expertise in Microsoft Dynamics 365 Sales, Customer Service and Customer.
• Strong understanding of business processes, enabling you to translate business requirements into effective Dynamics 365 CE solutions  
• Demonstrable advisory or consultancy experience, with a track record of delivering high-value solutions and strategic guidance.
• Exceptional problem solving and analytical skills, adept at translating business needs into technological solutions.
• Strong communication and stakeholder management abilities, proficient in engaging with clients at various levels and leading technical team members
• Ability to work independently and as part of a team.
• Knowledge of project management methodologies, capable of leading specific project initiatives and contributing effectively to team collaboration.
• Comfortable delivering under differing methodologies, including agile, timeboxed outcome based agile delivery and Hybrid delivery taking the best of both traditional and contemporary methods.
• Awareness of DevOps methodologies (experience using Azure DevOps to manage scope and plan project delivery)
• Solid background of successful end-to-end delivery of engagements, contribution to achievement of the project budget, scope, schedule, and resources.
• Working knowledge of Microsoft Copilot

Key Skills

Education

Any Graduate