Description

• Design, develop, and optimize data warehousing and analytics solutions using Snowflake.
• Create and maintain interactive dashboards, reports, and data visualizations using Power BI.
• Develop, customize, and support applications, workflows, integrations, and automation within ServiceNow.
• Utilize Microsoft Excel for advanced data analysis, data modeling, reporting, reconciliation, and business insights.
• Develop complex Excel-based solutions using advanced formulas, Pivot Tables, Power Query, Power Pivot, and data automation techniques.
• Collaborate with business stakeholders to gather requirements, define solutions, and deliver high-quality outcomes.
• Support and enhance existing ServiceNow modules, workflows, and integrations.
• Ensure compliance with IT Service Management (ITSM) processes and governance frameworks.
• Participate in troubleshooting, testing, deployment, and post-implementation support activities.
• Prepare technical documentation, user guides, and knowledge transfer materials.

Qualification:
Mandatory Skills and Experience

• Strong hands-on experience with Snowflake Data Platform.
• Advanced development and reporting expertise in Microsoft Power BI.
• Basic ServiceNow Development experience, including workflow development, scripting, integrations, and platform customization.
• Strong proficiency in Microsoft Excel, including:
  • Advanced formulas and functions
  • Pivot Tables and Pivot Charts
  • Power Query and Power Pivot
  • Data analysis and reporting
  • Dashboard creation and data visualization
  • Data validation, reconciliation, and automation
• Practical experience working with IT Service Management (ITSM) processes is mandatory.
• Experience working in enterprise IT environments and Agile delivery models.
• Strong analytical, troubleshooting, and problem-solving skills.

Communication Requirements

• Excellent verbal and written communication skills.
• Ability to effectively engage with technical teams, business stakeholders, and senior management.
• Strong documentation, presentation, and stakeholder management skills.

Preferred Skills

• Experience with cloud-based data platforms and data integration tools.
• Knowledge of ETL/ELT processes and data warehousing concepts.
• Experience with ServiceNow ITSM modules and best practices.
• Familiarity with automation, workflow orchestration, and process optimization.
• Exposure to IT Operations Management (ITOM) and reporting frameworks

Key Skills

Education

Bachelor's degree