Description

You will analyze data to measure the performance of call center AI technology within the customer experience team.

This role is hybrid.

Responsibilities

• Extract and analyze data from Exadata using SQL and Pandas to evaluate call center AI performance.
• Build and maintain performance dashboards in Tableau and Power BI.
• Respond to ad hoc data requests from business stakeholders and AI bot owners.
• Collaborate with another Data Analyst to identify data sources and retrieve necessary data.
• Communicate data findings and insights to business stakeholders.

Required Skills

• 8+ years of professional experience in data analysis.
• Expert proficiency in SQL for data extraction.
• Strong programming skills in Python, specifically using the Pandas library.
• Demonstrated experience with data visualization tools: Tableau and Power BI.
• Experience working within customer experience or call center environments, including IVR.
• Ability to discuss data findings clearly with business stakeholders.
• Any Graduate education level.

Key Skills

Education

Any Graduate