Description

RESPONSIBILITIES

• Analyze CIAM data across login, registration, enrollment, password reset, MFA, session management, and account recovery journeys to identify trends and friction points.
• Build and maintain dashboards and reporting views in Power BI, Excel, or similar tools to track funnel conversion, drop-off rates, error patterns, and authentication success rates.
• Partner with cross-functional teams (Product, Engineering, Fraud Prevention, UX, Operations) to define KPIs, event-tracking requirements, and measurement plans.
• Translate complex data findings into actionable recommendations and backlog inputs to help prioritize CIAM product enhancements.
• Support data analysis for A/B testing, feature rollouts, production changes, incident reviews, and post-release assessments.
• Document data definitions, reporting logic, known data limitations, and business rules to ensure consistent metrics across executive and technical stakeholders.

REQUIRED SKILLS

• SQL & Data Querying (4+ years): Advanced querying, data extraction, and schema analysis for complex data sets.
• Dashboarding & Reporting (4+ years): Hands-on expertise using Power BI, Excel, Tableau, or Adobe Analytics to construct performance views and funnel reports.
• Digital Funnel & Customer Journey Analysis (4+ years): Proven experience tracking conversion trends, drop-off rates, error patterns, and user experience telemetry.
• Telemetry & Event Tracking Integration (4+ years): Experience defining event-tracking specifications and integrating CIAM platform events into analytics tools.

ADDITIONAL DESIRED SKILLS

• Quantum Metric, Splunk, or similar digital observability and log analysis tools.
• Understanding of CIAM protocols and concepts (OAuth, SAML, OpenID Connect, MFA).
• Practical experience applying AI tools to streamline analysis, documentation, and workflow efficiency.
• A/B test analysis, feature rollout evaluation, and agile product backlog refinement

Key Skills

Education

Bachelor's degree