Description

You will validate customer onboarding data and resolve master record discrepancies to ensure first-time-right onboarding outcomes.

This role is remote.

Responsibilities

• Validate customer onboarding lists and pre-associations within Services Central to reduce onboarding failures.
• Research and verify company information using SAP, CRM, DUNS management tools, and external sources to resolve data discrepancies.
• Manage Freshdesk support tickets for onboarding and DUNS issues, ensuring timely resolution and follow-up.
• Update SAP customer master data and coordinate with compliance or governance teams to escalate unresolved concerns.
• Support the migration of ticketing processes from Freshdesk to ServiceNow through workflow validation and testing.

Required Skills

• 5+ years of experience in data analysis, master data management, or onboarding operations.
• Hands-on experience with SAP, Freshdesk, ServiceNow, and CRM systems.
• Strong analytical and data research skills, including AI and web research for business validation.
• Ability to manage multiple priorities and resolve data quality issues efficiently.
• Excellent written and verbal communication skills for cross-functional coordination.
• Bachelor's degree in a relevant field.

Key Skills

Education

Bachelor's degree