Description

You will drive platform adoption and deliver customer insights for the C-Shopper platform to improve decision-making for 7-Eleven and its suppliers.

This role is on-site.

Responsibilities

• Drive high platform usage and adoption within assigned user groups to support customer retention and upsell opportunities.
• Deliver C-Shopper product support, including Customer Insight Reports, Assortment, and Price/Promo tools.
• Partner with user groups to act as the voice of the customer and drive customer-centric sales and marketing strategies.
• Define metrics to measure program impact, customer satisfaction, product usage, and team productivity.
• Remove barriers to delivery and continuously review market trends to improve user experience and operational excellence.

Required Skills

• Data Analyst experience with a focus on driving product adoption and user engagement.
• 5+ years of professional experience in data analysis or customer insights.
• Bachelor's degree in a relevant field.
• Ability to deliver ad hoc project analytics and presentations for complex external user needs.
• Experience in coaching user teams and delivering customer success processes, including onboarding.
• Strong communication skills to effectively report on user evaluations and feedback.
• Proven track record of conducting user group evaluations and driving operational excellence.

Key Skills

Education

Bachelor's degree