Description

>> Serve as a primary point of contact for customers during service provisioning, decommissioning, and migration activities >> Manage and track customer engagements to ensure successful delivery results and high customer satisfaction >> Submit, monitor, and track migration and disconnection orders in customers systems, ensuring accuracy and timely completion >> Coordinate with internal teams, vendors, and technical stakeholders to resolve order, provisioning, and service-related issues >> Monitor post provisioning and decommissioning activities to ensure smooth customer transitions aligned with agreed plans >> Respond to customer inquiries and helpdesk tickets, troubleshoot issues, and provide timely resolutions during transition and hyper care periods >> Identify risks, delays, or service gaps and escalate complex issues through defined escalation paths >> Maintain accurate documentation of orders, issues, resolutions, and customer interactions in tracking systems >> Prepare status updates, trackers, and reports related to fulfillment progress, transition health, and service outcomes >> Conduct post cutover customer follow ups to assess satisfaction with the transition from legacy to target products >> Track and report customer satisfaction (CSAT) metrics across wireline and related products, highlighting trends and improvement opportunities >> Ensure all activities comply with organizational standards, customer requirements, and service level objectives (SLOs) Requirements: >> 2-4 years of experience in operations, customer support, service delivery, or telecom IT services >> Strong verbal and written communication skills with a customer-focused mindset >> Ability to manage multiple tasks and priorities in a fast-paced operational environment >> Strong coordination and problem-solving skills with attention to detail and follow-through >> Comfortable working across systems for order management, ticketing, tracking, and reporting

Key Skills

Education

Any Gradute