Description

Manage customer service provisioning, migration, and decommissioning activities to ensure successful delivery and high satisfaction.

This role is on-site.

Responsibilities

• Manage and track customer engagements, orders, and migrations in internal systems to ensure accuracy and timely completion.
• Coordinate with internal teams, vendors, and technical stakeholders to resolve order, provisioning, and service-related issues.
• Respond to customer inquiries and helpdesk tickets, troubleshooting issues and providing resolutions during transition and hyper care periods.
• Track and report customer satisfaction (CSAT) metrics, highlighting trends and improvement opportunities for wireline and related products.
• Maintain accurate documentation of orders, issues, and resolutions, and prepare status updates and reports on fulfillment progress.

Required Skills

• 2-4 years of experience in operations, customer support, service delivery, or telecom IT services.
• Strong verbal and written communication skills with a customer-focused mindset.
• Ability to manage multiple tasks and priorities in a fast-paced operational environment.
• Strong coordination and problem-solving skills with attention to detail and follow-through.
• Comfortable working across systems for order management, ticketing, tracking, and reporting.

Key Skills

Education

Any Gradute