Description

Key Responsibilities:

Analyze data from incident reports, ServiceNow tickets, and end-user devices

Create dashboards and reports using Power BI

Identify trends, patterns, and opportunities for improvement

Work with data from Microsoft platforms, Azure, and ServiceNow

Generate actionable insights for business and operations teams

Develop and maintain reports, metrics, and KPIs

Support automation and reporting initiatives using Microsoft tools

Required Skills:

Strong experience with Power BI and Excel

Experience analyzing large datasets and reporting trends

Strong analytical and problem-solving skills

Experience working with ServiceNow or similar ticketing systems

Knowledge of Microsoft technologies and reporting tools

Good communication and stakeholder management skills

Preferred Skills:

Exposure to AI or AI-powered analytics tools

Experience with Power Automate

Experience analyzing device, incident, or operational data

Key Skills

Education

Any Gradute