Description

You will handle technical support requests and manage data transformation processes.

Responsibilities

• Solve technical issues via phone or email using remote diagnostic techniques and troubleshooting.
• Guide customers through problem-solving steps and escalate unresolved tickets to higher-level support.
• Document all technical events, problems, and resolutions in internal logs.
• Transform raw client sales and asset data from various formats into standard files for system import.
• Process daily, weekly, and monthly data files to maintain sales and asset reporting.

Required Skills

• 4+ years of professional experience in a technical or data-focused role.
• Proficiency in Python for data manipulation and automation.
• Experience with troubleshooting hardware or software issues.
• Knowledge of Java.
• Exposure to AWS environments.
• Bachelor's degree.

Key Skills

Education

Bachelor's degree