Description

You will design, test, and oversee proofs of concept for new communications technologies and strategies, evaluating effectiveness and recommending broader implementation.

This role is on-site.

Responsibilities

• Design and oversee proofs of concept for new communications technologies, processes, and strategies.
• Evaluate POC effectiveness and recommend strategies for broader implementation.
• Monitor initiative impact and continuously optimize results using data analysis.
• Surface operational performance gaps and drive root cause problem identification.
• Own documentation and training on rules and processes for Guest Communications.

Required Skills

• 7+ years of experience in program/project management, technology/process innovation, or communications.
• Proven experience managing communication processes and systems.
• Experience with Customer Relationship Management (CRM) systems.
• Strong understanding of multi-channel communication strategies.
• Proficiency in leveraging technology to enhance communication and service delivery.
• Strong analytical and problem-solving skills.
• Excellent project management and organizational skills.
• Ability to collaborate effectively with cross-functional business, product, and engineering teams.
• Proficiency in MS Office products.

Preferred Skills

• Bachelor’s degree in Information Systems Management, Communications, Business Administration, Information Technology, or a related field.

Key Skills

Education

Any Gradute