Description

Responsibilities

• Validate daily operations of equipment installed in IT Operations Rooms (MDF, IDF, Datacenter) across assigned office locations
• Install, connect, and configure Backup Power Supplies (UPS) and Power Distribution Units (PDU) to connect hardware equipment
• Maintain updated inventory of all hardware equipment installed in IT Operations Rooms
• Maintain clean and organized IT Operations Rooms
• Act as point of contact with vendors for hardware equipment deliveries and replacements
• Work with other Infrastructure groups to identify and resolve issues affecting hardware equipment
• Perform hardware equipment replacement for failed components in coordination with Infrastructure groups and product vendors, including hard disks, power supplies, and RMAs
• Rack and stack hardware equipment including servers, switches, routers, hardware appliances, and wireless access points
• Perform commissioning of UPS, PDU, and environmental monitoring devices (cooling, humidity)
• Perform network patching, connecting patch cords to switches, routers, data circuit CPE, servers, and hardware appliances
• Complete circuit cutovers in coordination with NYC OTI and ACS Infrastructure Network and Telecom groups
• Un-rack and remove retired hardware as part of refresh projects and follow decommission processes in coordination with Directors of Infrastructure and Asset Management

Qualifications

• Required
  • Experience managing MDF and IDF technology rooms
  • Working knowledge of IT Infrastructure including Windows Servers, VMWare, Cisco network equipment, Wi-Fi, VoIP, on-premise Datacenter, desktops, laptops, smartphones, EPL data circuits, UPS, PDU, and security surveillance systems
  • Excellent interpersonal and communication skills
  • Ability to multitask and perform in a high-paced, high-pressure environment
  • Ability to work independently or within a group to solve complex problems
  • Strong team player with service-oriented attitude and customer focus
  • Vendor management skills
  • Ability to lift and move equipment weighing up to 50 pounds
  • Ability to travel as needed between 37 ACS sites across NYC's five boroughs, including 24/7/365 sites at Children's Centers and secure detention facilities
• Preferred
  • 5 years of proven experience in Field Operations in Information Technology
  • Experience with Microsoft Office tools including Project, PowerPoint, and Visio
  • Experience with MS Teams, project portfolio management (PPM), and SharePoint

Key Skills

Education

Any Gradute