Description

Job Title: Data center Field Operations Technician 

Location: Albany, OH/Onsite

Experience

•             2–5 years of experience in data centre cabling, network hardware installation, or telecommunications

•             Hands-on experience with fibre optic installation and testing in enterprise/hyperscale environments

•             Experience with large-scale rack deployment projects (50+ racks)

•             Familiarity with data centre environments (hot/cold aisle, raised floor, overhead cable tray)

•             Experience working with liquid-cooled rack systems (AALC) preferred

•             Experience with barcode scanning and asset management workflows preferred

 Preferred Qualifications

•             BICSI certification (Installer, Technician) or equivalent

•             OSHA 10/30 certification

•             Experience in hyperscale data-centre environments — multi-tenant or campus-scale

•             Familiarity with DCIM and ticketing tools used for asset, fault, and maintenance tracking

•             Background in either telecom carrier ops or large enterprise network repair

Physical Requirements

•             Ability to lift 50+ lbs repeatedly

•             Comfortable working at height (personnel lifts, ladders) and in confined spaces, hot aisles, and active electrical environments with appropriate PPE

•             Ability to work in warm environments (data halls, 75–85°F)

•             Standing/walking for 10–12 hour shifts

•             Fine motor skills for connector cleaning and optics handling

•             Ability to wear required PPE for extended periods

Soft Skills

•             Attention to detail (cable routing, labelling, connector cleanliness)

•             Ability to work in team-based shift environment

•             Self-motivated — able to manage workload from ticket queue independently

•             Safety-first mindset

•             Clear communication for shift handoff/pass down

Core Responsibilities

1.  Rack Activity Services

•     Execute rack turn-up activities: rack receiving, unpacking, rack/stack, cabling, energization

•     Perform network cable installation for compute racks including:

◦      Front-end (FE) cabling to fabric switches

◦      Back-end (BE) cabling to spine/aggregation switches

◦      Goalpost cable routing and dressing

•     Execute rack turn-down and decommissioning

•     Support rack redeployment and relocation activities

•     Process pre-integrated rack receiving, inspection, and final connectivity

•     Use Ticketing Platform for workflow management and ticket closure via Action Mode

•     Support Air Assisted Liquid Cooling rack network cabling

2.  Circuit QA/QC & Testing

•     Perform loopback testing on all network circuits post-installation

•     Execute fiber continuity testing (OTDR, power meter, VFL)

•     Conduct PON (Passive Optical Network) passive testing and validation

•     Perform cable cleaning using fiber optic cleaning procedures (IBC cleaner, cassette cleaners)

•     Identify and document circuit failures for remediation

•     Support mid-box (testing solution) deployment and validation

•     Conduct as-built documentation audits and equipment placement verification

3.  Break / Fix & Repair

•     Diagnose and repair failed network circuits (copper and fiber)

•     Replace faulty network hardware (switches, linecards, optics, cables) per MOP

•     Execute transceiver/pluggable optics replacement following ESD procedures

•     Troubleshoot physical layer issues: light levels, connector issues, cable damage

•     Coordinate RMA processes for defective hardware

•     Perform hot-swap procedures on production equipment per priority level SLAs:

◦      P0: Critical (immediate response)

◦      P1–P3: High to Medium (within SLA timer)

◦      P4–P7: Standard (business hours)

4.  Operations & Maintenance

Key Skills

Education

Not specified