Description

Key Responsibilities

Data Center Infrastructure Operations

• Lead and execute rack and stack activities for servers, storage, network, and security devices.
• Oversee structured cabling, cable management standards, labeling, and documentation.
• Manage physical installation, relocation, decommissioning, and inventory tracking of data center equipment.
• Ensure adherence to data center standards, procedures, and best practices.

Operational Support & Troubleshooting

• Serve as the primary point of contact for on-site infrastructure support and operational issues.
• Perform and coordinate first-level troubleshooting for server, storage, network, power, and environmental incidents.
• Coordinate with engineering teams, vendors, and OEM support for advanced issue resolution.
• Support infrastructure upgrades, hardware refreshes, and migration activities.

Facility & Environmental Management

• Monitor data center environmental conditions, including power, cooling, humidity, and physical security.
• Ensure compliance with facility standards and operational readiness requirements.
• Coordinate planned maintenance activities with facility and vendor teams.
• Support disaster recovery and business continuity readiness activities.

Vendor & Stakeholder Management

• Coordinate with hardware vendors, service providers, and cross-functional infrastructure teams.
• Manage hardware deliveries, installation schedules, and maintenance windows.
• Provide regular operational status updates to infrastructure and leadership teams.
• Ensure vendor SLAs and service commitments are met.

Governance & Process Improvement

• Maintain accurate documentation, asset inventories, rack layouts, and cabling diagrams.
• Develop and standardize repeatable operational procedures and runbooks.
• Identify opportunities for operational efficiencies and process optimization.
• Ensure compliance with security, safety, and audit requirements.

Leadership Responsibilities

• Lead on-site operational activities and coordinate work across multiple teams.
• Provide technical guidance for data center technicians and support resources.
• Drive operational excellence, risk mitigation, and continuous improvement initiatives.
• Support capacity planning and infrastructure expansion projects.

Required Skills & Experience

• 7+ years of data center operations and infrastructure support experience.
• Strong hands-on experience with rack and stack, structured cabling, and hardware deployment.
• Knowledge of server, storage, network, and power infrastructure.
• Experience supporting enterprise data center environments.
• Understanding of physical security, cooling, power distribution, and environmental monitoring.
• Experience coordinating with vendors and managing maintenance activities.
• Strong troubleshooting, organizational, and communication skills.
• Ability to work independently in a fast-paced mission-critical environment

Key Skills

Education

Bachelor's degree