Description

 Key Responsibilities

Data Center & Mainframe Operations

·       Rack, stack, cable, and configure servers, network devices, in-rack PDUs, and KVM switches.

·       Perform physical hardware upgrades, including RAM, storage drives, CPUs, and Network Interface Cards (NICs).

·       Monitor and maintain data center servers, system interfaces, and communication utilities.

·       Assist with operations in a large-scale IBM Z10 mainframe environment (IPL, TSO, MVS, JES2, CA7).

·       Handle daily and monthly tape backup operations for offsite storage.

·       Manage physical hardware assets, track inventory, and maintain accurate records in ServiceNow.

End-User & Desktop Support

·       Provide onsite, phone, and remote technical support for desktops, laptops, printers, scanners, and peripherals.

·       Image, deploy, maintain, and upgrade end-user hardware, software applications, and operating systems.

·       Troubleshoot network connectivity, device communication, and hardware/software faults.

·       Manage Move, Add, Change, Install (MACI) requests to minimize user downtime.

·       Perform preventative maintenance and facilitate repair or warranty replacement for defective parts.

·       Escalate complex issues to Tier 2/3 engineering teams or third-party vendors as needed.

Qualifications & Requirements

·       Education: Bachelor’s degree in Computer Science, Systems Engineering, Telecommunications, or a related field (or an equivalent combination of education and experience).

·       Experience: Minimum 5 years of progressive experience in IT operations, hardware support, or system administration.

·       Specialized Knowledge:

o   Proficiency in Microsoft Windows OS and Microsoft Office Suite.

o   Hands-on experience with ServiceNow or similar ticketing and asset management platforms.

o   Practical knowledge of network cabling standards, hardware diagnostic tools, and system recovery.

o   Direct experience or strong familiarity with legacy IBM mainframe environments (Z10, MVS, JES2).

o   Supervisory experience is preferred for candidates seeking senior operational responsibilities

Key Skills

Education

Bachelor's degree