Description

You manage onsite data center operations, offsite co-location installations, and the global disaster recovery portfolio for over 200 critical business applications.

This role is on-site.

Responsibilities

• Lead the IT team managing onsite data centers and offsite co-location facilities, ensuring alignment with company standards.
• Oversee ITSCM operations, including incident, change, and request ticket queues in ServiceNow, ensuring timely resolution.
• Manage the global disaster recovery program, maintaining DR plans, technical recovery guides, and driving continuous improvement.
• Lead walk-through and simulation disaster recovery exercises, coordinating multi-discipline groups of employees, consultants, and vendors.
• Partner with facilities personnel and external vendors to handle capacity planning, smart hands procedures, and service provider accountability.

Required Skills

• 10+ years of overall IT experience with a Bachelor’s degree in Computer Science, Information Technology, or related field.
• Thorough understanding of data center design, including rack layouts, cabling management, and hot/cold aisle containment.
• Deep knowledge of structured cabling design and distribution.
• Strong troubleshooting skills and ability to act as lead on complex data center issues.
• Experience leading technical teams delivering complex programs on a global basis.
• Ability to influence adoption of new thinking and technology in a matrixed environment.
• Advanced MS Suite skills.

Preferred Skills

• ServiceNow and SharePoint proficiency.
• Exposure to multi-cloud environments (AWS, Azure, Google Cloud).
• Experience preparing responses to audits and reviewing contracts for DR risk management.

Key Skills

Education

Bachelor's degree