Description

You will provide hands-and-eyes support for remote technicians to maintain core infrastructure and grid control systems.

Responsibilities

• Execute physical hardware activities including rack/stack, cabling, and decommissioning of servers, network devices, SANs, and mainframes.
• Perform equipment power cycles, component swaps, and storage media handling.
• Manage ticket queues and service requests within defined SLAs while adhering to change management processes.
• Maintain data center inventory and support asset management to ensure CMDB accuracy.
• Develop SOPs, guidelines, and procedure documentation to support data center operations.
• Ensure all activities comply with NERC CIP, SOX, and other regulatory requirements.

Required Skills

• 5+ years of experience in Data Center Operations or floor-based environments.
• Experience with NERC CIP compliance and regulatory reporting.
• Proficiency in hardware installation, troubleshooting, and component replacement.
• Knowledge of shipping and receiving processes for data center supplies.
• Ability to perform physical installations in white floor areas, including server cabinets and appliances.
• Experience with technical support and managing service request queues.
• Background in data center equipment upgrades and inventory management.

Preferred Skills

• Experience supporting disaster recovery and business continuation planning.

Key Skills

Education

Any Graduate