Description

Manage physical data center operations, hardware maintenance, and infrastructure support to ensure grid control system reliability.

This role is on-site.

Responsibilities

• Execute rack/stack, cabling, and decommissioning of servers, network devices, SANs, and mainframes.
• Perform power cycles, component swaps, and storage media handling in white floor areas.
• Provide hands-and-eyes support for remote technicians maintaining core infrastructure.
• Manage ticket queues and service requests within defined SLAs and change management processes.
• Maintain data center inventory, support asset management, and ensure CMDB accuracy.

Required Skills

• 5+ years of experience in Data Center Operations or floor-based environments.
• Proficiency in hardware installation, troubleshooting, and component replacement.
• Experience with NERC CIP compliance and regulatory reporting.
• Knowledge of shipping and receiving processes for data center supplies.
• Ability to perform physical installations in white floor areas, including server cabinets.
• Background in data center equipment upgrades and inventory management.

Preferred Skills

• Experience supporting disaster recovery and business continuation planning.

Key Skills

Education

Any Graduate