Description

Own end-to-end resolution for complex IBM infrastructure issues, analyzing hardware and software failures to implement solutions.

This role is on-site.

Responsibilities

• Own assigned support tickets from intake to closure, providing continuous customer updates and final resolutions.
• Analyze IBM AIX SNAP files, core dumps, and crash logs using AIX crash or kdb tools to identify root causes.
• Diagnose storage issues by reviewing logs and configurations for IBM DS4000, FAStT, EMC Clariion, and NetApp systems.
• Mentor junior engineers, develop training curricula, and manage escalations as a Level 3 resource.
• Update standard operating procedures and coordinate system design for simulation and resolution testing.

Required Skills

• 5+ years of experience in IT infrastructure support or resolution engineering.
• Deep expertise in IBM AIX operating system administration and troubleshooting.
• Proficiency in analyzing AIX SNAP files, core dumps, and using kernel debugger (kdb).
• Hands-on experience with IBM storage solutions (DS4000, FAStT) and EMC Clariion support files.
• Ability to interpret NetApp auto_support data and server logs for hardware/software diagnostics.
• Experience with ticketing systems and documentation of technical resolutions.
• Strong communication skills for customer interaction and internal team mentorship.

Key Skills

Education

Any Graduate