Description

You will handle hardware triage and execution of repair plans in a data center environment.

Responsibilities

• Triage hardware issues based on direction from Dell Support.
• Execute the plan of action provided by Dell Domain Engineer or L3 support.
• Document all POA results, logs, and service reports, including part numbers and PPID for replaced components, to Dell via case email.
• Perform component replacements, including reseating, swapping, or replacing parts.
• Test and validate servers by running diagnostics and capturing/uploading logs.
• Manage parts inventory, handling both locker stock and spare parts used during server deployments.

Required Skills

• 4-6 years of hands-on experience with server hardware (CPU, memory, power supply, GPU replacements, server builds).
• Experience executing server swaps and full server deployments.
• Proficiency with Linux.
• Ability to follow provided Plans of Action (POA) from support teams.
• Experience maintaining detailed, real-time technical documentation.
• Capability to handle the physical demands of data center work.
• Familiarity with PC building.

Key Skills

Education

Any Gradute