Description

• Hardware Installation & Maintenance
• Install, configure, and maintain servers, storage systems, and network devices
• Perform hardware diagnostics, preventive maintenance, and replacements
• Rack, stack, and cable data center equipment as per standards
• Network Support
• Support setup and maintenance of network infrastructure (switches, routers, patch panels)
• Troubleshoot hardware-level connectivity issues (LAN/WAN, cabling, ports)
• Coordinate with network teams for upgrades and changes
• Systems Monitoring & Troubleshooting
• Conduct site inspections and regular walkthroughs
• Monitor system health and performance using tools
• Respond to outages, alarms, and hardware failures
• Perform root cause analysis and document resolutions
• Power & Cooling Management
• Monitor power infrastructure (UPS, PDUs, generators)
• Support HVAC systems and ensure proper cooling
• Maintain environmental standards (temperature, humidity)
• Security & Compliance
• Enforce physical security and access protocols
• Ensure compliance with audits and policies
• Maintain logs and documentation
• Documentation & Inventory
• Track hardware inventory, cabling, and configurations
• Maintain SOPs and incident records
• Manage spare parts and coordinate procurement
• Collaboration & Support
• Work with internal teams and vendors
• Support deployments, migrations, and expansions
• Handle vendor coordination for repairs (RMA)
• Upgrades & Optimization
• Participate in system upgrades and performance improvements
• Support infrastructure migration and decommissioning
• On-Call & Emergency Support
• Be available for on-call support
• Assist in disaster recovery planning and execution

Key Skills

Education

Bachelor's degree