Description

· Great server hardware knowledge with a deep understanding of all component & system type failures

· Assist in conducting on-field issues until the root cause is determined based on:

· Controlled testing of suspect hardware, system, or firmware

· Engagement of internal engineering departments and the customer

· Proactively and reactively support field deployments globally by:

· Learning new products in the production or lab environment

· New Product Introduction training for site leads and technicians in the field.

· Assist in tracking server fleet health to investigate trends, new unknown issues, and validate that maintaining customer SLA.

· Utilize Linux and Windows Command-Line to troubleshoot hardware.

· Cable management (labeling, dressing, and unintrusive)

· Communication, Foundational Skills, and Competencies

· Daily status updates

· Define, develop, and implement external and internal customer initiatives.

· Proactively support field sustaining activities by

· Developing SOPs, Knowledge articles, & guides

· Conduct training on new issues/resolutions, new technical processes & new tools.

· Attention to detail and accuracy in the investigation of issues, RCA/FA documents, etc. is critical to this role. It is essential to both the customer.

· Provide timely, detailed, precise, and accurate feedback to the Engineering teams on failures, serviceability of servers, and integration with the data center.

· Pre and post-work follow-up for projects

Key Skills

Education

Any Gradute