Description

You will manage and troubleshoot Unified Communications networks, focusing on automation and incident resolution.

This role is remote.

Responsibilities

• Analyze and troubleshoot UC networks using mixed media and protocols.
• Build lab setups to replicate issues and validate hardware or software changes.
• Resolve assigned UC incident tickets and provide remote support.
• Develop automation scripts to improve infrastructure efficiency.
• Coordinate with PS, TAC, and field services for complex issues and RMAs.

Required Skills

• 5+ years of experience in UC engineering or network troubleshooting.
• Proficiency in Python, Java, or Perl for automation and scripting.
• Experience with AXL, REST, and SOAP APIs.
• Knowledge of voice protocols including SIP, MGCP, H.323, SCCP, and ISDN.
• Ability to analyze logs and traces from CUCM, CUCM IM&P, CUCC, and gateways.
• Understanding of Cisco IP telephony network infrastructure.
• ITIL Foundation level knowledge.

Preferred Skills

• Experience managing and troubleshooting Ribbon Session Border Controllers (SBC).
• Experience with Oracle SBCs.

Key Skills

Education

Any Graduate