Description

• Develop / Optimise / Debug reports to Automate Management requirements.
• Data Mapping for GCP DWH from existing data bases of the applications
• Incident management for Big data when it goes into production
• Application Support & Maintenance: Provide daily support for business applications, including resolving technical issues and supporting system performance.
• Troubleshooting & Debugging: Diagnose defects and collaborate with development teams to resolve issues.
• Requirements Management: Defining, analysing, and documenting functional and non-functional requirements.
• Stakeholder Communication: Acting as a bridge between technical teams and business stakeholders, facilitating workshops, and managing expectations.
• Project Documentation: Support creating project timelines, business cases, traceability matrices, and release notes as needed.
• Process Modelling: Mapping current vs. future state workflows and conducting analysis to improve processes.
• Testing and Quality Assurance: Conducting User Acceptance Testing (UAT) to ensure the final product meets business requirements.
• Support & Transition: Assisting with change management and ensuring the final deliverables add value to the organization.
• User Training & Documentation: Create documentation, manuals, and train staff on application usage and best practices.
• Experience of Microsoft SQL, Power BI, SSRS, Google Cloud Platform, Incident management in a Production Environment and flexible to support and do On Call support out of business hours.
• Understand data Model, table, and find patterns from data Bases.
• Experience with developing reports and dashboards using Microsoft Power BI and SSRS.
• Create Reports using SSRS and Power BI from analysing existing reports and requirements given by the team.
• Incident management, Understanding of SLA, and usage of any ticket management tool
• Experience developing SQL Queries for MS SQL Server
• Proven experience with data extraction, cleansing and migration primarily using SQL Server
• Design, optimize, and maintain database structures to meet performance and scalability requirements.
• Write complex SQL queries, stored procedures, and functions to support data manipulation and analysis.
• Technical Knowledge: Proficiency with maintenance and evolution of CRM custom and packaged applications
• Analytical Thinking: Ability to identify business problems and propose technical solutions.
• Communication Skills: Strong written and verbal skills for interacting with users and stakeholders.
• Methodologies: Knowledge and understanding of Waterfall, Agile and Scrum frameworks.
• Experience: Previous experience in IT applications support, or a business/functional analyst role.

Desired Qualifications

• Recognized Tertiary Degree in Information Technology
• Bachelor’s degree in information technology, Computer Science, or Business Information Systems.

Essential Experience

• Minimum 2 years’ work experience in IT applications with Microsoft SQL, Power BI, SSRS and Google Cloud Platform

Desired Experience

• Hands-on experience in a project delivery environment

Soft Skills

• Excellent written and verbal communication skills
• Effective problem-solving and IT troubleshooting abilities
• Strong analytic and functional analysis capabilities
• Structured and process driven
• Ability to influence others
• Must be a team player
• Results/Solution orientation and focus
• Strengths in value creation & innovation
• Ability to manage and prioritize competing demands with a customer-focused and outcomes centered approach

Technical Skills

• Knowledge of Microsoft SQL, Power BI, SSRS, Google Cloud Platform,
• flexible to support and do On Call support out of business hours.
• Prior experience of working with ServiceNow or a similar system 
• Prior experience of working with CRM Systems

Key Skills

Education

Bachelor's degree