Description

You will manage the accurate input, updating, and maintenance of information within our internal databases and spreadsheets.

Responsibilities

• Enter and update data into internal databases or spreadsheets with precision.
• Verify data accuracy by comparing entries against source documents.
• Maintain data integrity, confidentiality, and organized electronic or paper files.
• Review datasets for errors or missing information and correct inconsistencies.
• Perform regular backups and assist with generating data summaries or reports.

Required Skills

• 1–3 years of experience in customer service, client relations, or advocacy roles.
• High school diploma or GED; Associate’s or Bachelor’s degree in Business or Communications preferred.
• Fast and accurate typing skills, ideally 50+ WPM.
• Proficiency in Microsoft Office (Excel) or Google Workspace.
• Strong attention to detail and organizational skills.
• Ability to work independently with minimal supervision.
• Familiarity with data confidentiality standards and best practices.
• Strong verbal and written communication skills.
• Ability to handle client concerns with empathy and professionalism.

Preferred Skills

• Experience using CRM tools such as Salesforce or HubSpot.
• Experience with data entry software like SAP or QuickBooks.
• Basic understanding of data analytics and reporting.

Key Skills

Education

1. Education High school diploma or GED (minimum) Associate’s or Bachelor’s degree in Business, Communications, or a related field is often preferred 2. Experience 1–3 years of experience in customer service, client relations, or advocacy roles Experience using CRM tools (e.g., Salesforce, HubSpot) is a plus 3. Communication & Interpersonal Skills Strong verbal and written communication Ability to handle client concerns with empathy, professionalism, and problem-solving ability