Description

You will manage accurate data entry for customer returns and provide front-line email support for hospital products.

Responsibilities

• Record and document customer interactions following defined procedures to ensure reporting accuracy.
• Resolve customer issues via email, escalating complex cases to appropriate departments as needed.
• Use company-provided hardware to update tickets, complete checklists, and access training portals.
• Maintain strict compliance with data privacy laws, including HIPAA and GDPR.
• Follow all environmental, health, and safety SOPs and department-specific requirements.

Required Skills

• 1-2 years of experience providing technical support via email.
• High proficiency in navigating computers and computer-based systems.
• Proven ability to use laptops, tablets, and cell phones for work activities.
• Strong written and verbal communication skills for interacting with clinical personnel and customers.
• Ability to exercise independent judgment and troubleshoot issues based on available information.
• Capacity to multitask and maintain focus while sitting at a computer for long periods.
• Reliable internet connection for supporting business systems.
• Availability to work 5 days per week, including at least one weekend day.
• High school diploma or GED required.

Preferred Skills

• College degree in a related field.
• Experience accessing information from a Knowledge Management system.
• Background in the medical device industry.

Key Skills

Education

ANY GRADUATE