Description

You will manage the accurate and timely processing of customer returns within a remote work environment.

Responsibilities

• Provide front-line customer support via email to resolve issues regarding hospital products.
• Record and document all customer interactions in accordance with defined procedures to ensure reporting accuracy.
• Interface with client employees and clinical personnel to resolve inquiries.
• Escalate complex issues to the appropriate departments as needed.
• Maintain compliance with data privacy laws, including HIPAA and GDPR.

Required Skills

• 5+ years of professional experience.
• Proven ability to perform accurate data entry.
• Experience working with SOPs and training manuals.
• Proficiency using business systems and portals.
• Strong written and verbal communication skills.
• Ability to exercise independent judgment and troubleshoot issues.
• Experience managing email queues and high-volume assignments.

Education

• Any Graduate degree.

Key Skills

Education

ANY GRADUATE