Description

You will build and fine-tune deep learning and machine learning models, with a focus on large language models, to enhance contact center solutions.

This role is hybrid.

Responsibilities

• Develop advanced NLP algorithms and models for contact center applications.
• Explore undefined business problems using structured and unstructured data.
• Analyze data to develop product offerings and assess business value.
• Communicate research findings, technical concepts, and model recommendations to technical and non-technical stakeholders.

Required Skills

• 2+ years of experience implementing machine learning and NLP models using real-world data.
• Proficiency in Python programming.
• Experience working with deep learning models.
• Advanced knowledge of statistics.
• BS or MS in Computer Science or a related degree.

Preferred Skills

• Proficiency with deep learning libraries such as PyTorch, TensorFlow, or JAX.
• Experience building or fine-tuning large language models.
• Experience deploying NLP models in production environments.

Key Skills

Education

Any Graduate