Description

This role builds and refines models to drive business foresight and operational planning.

Responsibilities

• Identify and acquire necessary data, performing transformation and exploration while adhering to privacy policies.
• Build, maintain, and refine forecasting models for business trends and resource needs.
• Translate forecasts into actionable staffing and scheduling recommendations aligned with service-level goals.
• Present forward-looking insights and recommendations via visualizations, dashboards, and PowerBI reports for decision-makers.
• Collaborate with engineering teams to assess the impact of AI automation on support capacity.

Required Skills

• 4+ years experience in data science, forecasting, capacity planning, or workforce analytics (Bachelor's required) OR 2+ years experience (Master's required) OR equivalent experience.
• Proficiency in statistical techniques, managing structured and unstructured data.
• Expertise in building and scaling workforce forecasting models.
• Ability to write efficient, readable, and extensible code following software engineering practices.
• Experience accounting for data leakage, bias/variance tradeoff, and methodological limitations.
• Familiarity with SQL, MySQL, and Power BI for analysis and reporting.

Key Skills

Education

Any Graduate