Description

You will lead data science initiatives and advanced analytics projects within the customer experience domain.

This role is on-site.

Responsibilities

• Develop predictive models, diagnostic analytics, and statistical techniques to drive business outcomes.
• Apply NLP and text analytics methods to extract insights from unstructured data.
• Implement optimization and growth analytics methodologies to improve operational efficiency.
• Communicate complex findings and model results clearly to non-technical stakeholders.
• Deploy and maintain machine learning models using MLOps practices within AWS environments.

Required Skills

• 5–7 years of experience in data science or advanced analytics, preferably in BPO or customer experience settings.
• Proficiency in Python and SQL; R is preferred but not required.
• Strong foundation in predictive modeling, diagnostic analytics, and statistical techniques.
• Experience with NLP and text analytics tools and libraries.
• Familiarity with Amazon Connect Customer Profiles, Contact Lens, or Genesys Cloud CX.
• Hands-on experience with MLOps practices within AWS.

Preferred Skills

• Exposure to optimization and growth analytics methodologies.
• Strong communication skills for presenting technical findings to diverse audiences.

Key Skills

Education

Bachelor's degree