Description

What You'll Do:

• Engage with enterprise customers as a product expert to implement solutions, using remote web conferencing tools.
• Implementation activities include installation, configuration, and troubleshooting.
• Provide technical expertise and real-life experience in creating solutions and implementing product best practices
• Driving high levels of customer satisfaction
• Be a strong voice for your customers in the Product and Engineering teams to improve the product and ensure that Proofpoint deployments are successful
• Working with multiple parties - internal departments as well as the customer - to ensure a timely and satisfactory resolution to technical issues and completion of projects
• Define and document the best practice techniques, processes, templates, and architectures for use by the greater field organization
   

Expertise You'll Bring:

• 5+ years of industry experience in a customer-facing technical field such as professional services, sales engineering, or technical support
• Experience with Email Data Loss Prevention, Endpoint Security, or Cloud Security
• Experience in large systems design and project implementation for enterprise environments
• System administration experience with Windows, Mac, Linux/Unix, including web infrastructure (IIS, MS SQL)
• Broad technical knowledge of Internet SaaS products and technologies such as: O365, G-Suite, Single Sign-On Solutions (Azure SSO, SAML, Okta, etc.), Azure AD & ADFS, etc.
• The ideal candidate will have experience with Proofpoint products and technologies
• A thorough understanding of TCP/IP protocols and how they work. Knowledge of networking topology, configuration, and components (e.g, Firewalls, VLANs, Routers, etc.)
• Strong background with cyber-attacks: Data Exfiltration/Leakage, Spam, Account takeover, Malware, etc.
• Must be able to run a project independently, clearly communicate and explain concepts and implementation processes, and maintain consulting best practices
• Proficiency in additional languages would be a significant advantage (German/Italian/French/Spanish/Arabic)
• Ability to work at all levels of the organization, both technically and politically

Key Skills

Education

Any Graduate