Description

You will implement and support enterprise data security solutions for customers, acting as the technical expert for Proofpoint products. You will own the end-to-end implementation lifecycle, from installation and configuration to troubleshooting and best-practice documentation.

This role is on-site.

Responsibilities

• Implement, configure, and troubleshoot security solutions using remote web conferencing and onsite support.
• Define and document best practice techniques, processes, and architectures for field deployment.
• Drive customer satisfaction by ensuring successful Proofpoint deployments and timely resolution of technical issues.
• Advocate for customer needs within Product and Engineering teams to improve product functionality.
• Manage projects independently, communicating complex implementation processes to stakeholders at all levels.

Required Skills

• 5+ years of industry experience in customer-facing technical roles such as professional services, sales engineering, or technical support.
• System administration experience with Windows, Mac, and Linux/Unix, including web infrastructure like IIS and MS SQL.
• Broad technical knowledge of Internet SaaS products: O365, G-Suite, Single Sign-On solutions (Azure SSO, SAML, Okta), Azure AD, and ADFS.
• Thorough understanding of TCP/IP protocols, networking topology, and components including Firewalls, VLANs, and Routers.
• Experience with Email Data Loss Prevention, Endpoint Security, or Cloud Security.
• Strong background in cyber-attack vectors: Data Exfiltration, Spam, Account Takeover, and Malware.
• Experience with Proofpoint products and technologies is ideal.

Preferred Skills

• Proficiency in additional languages (German, Italian, French, Spanish, or Arabic).
• Experience in large systems design and project implementation for enterprise environments.

Key Skills

Education

Any Graduate