Description

You will provide technical and analytical support to large contact center sites.

Responsibilities

• Support SQL database operations for N8NN performance metrics reporting and ensure accurate data handling.
• Facilitate the transition to new BI technologies including Quicksight, Tableau, and WebFOCUS.
• Develop and implement processes to streamline call center functions through scripting.
• Provide authoritative technical guidance during project implementations.
• Leverage BI tools to maximize software integration and utilization.

Required Skills

• 5+ years of experience in database administration and transformation.
• 3 years of experience in reporting and visualization.
• Proficiency in SQL development and data analysis.
• Experience with ETL processes and data integration.
• Strong skills in data modeling.
• Familiarity with call center applications like Amazon Connect and Genesys.
• Competence in reporting and visualization using tools like Tableau.
• Experience with Sql, Quicksight, Tableau, Webfocus, Data Modeling, and Etl Processes.

Key Skills

Education

Not specified