Description

You provide technical and analytical support for large contact center sites, ensuring accurate SQL database operations and efficient data handling for performance metrics reporting.

This role is on-site.

Responsibilities

• Support and implement call center services using Amazon Connect and Genesys.
• Manage SQL database operations and ETL processes for data integration and transformation.
• Leverage BI tools like Verint, Quicksight, Tableau, and WebFOCUS for reporting and migration efforts.
• Provide technical guidance during project implementations and communicate insights to stakeholders.
• Develop data models and research process improvements to streamline call center functions.

Required Skills

• 7+ years of experience in database administration, with at least 5 years in database transformation.
• 3+ years of experience in reporting and data visualization.
• Proficiency in SQL development and database administration.
• Experience with ETL processes and data modeling.
• Competence in Tableau, Quicksight, and WebFOCUS.
• Strong skills in data analysis and business intelligence tool integration.
• Ability to communicate technical topics to management and non-technical audiences.

Preferred Skills

• Strong organizational and project management skills with the ability to work under tight deadlines.
• Prior Federal government experience.

Key Skills

Education

Any Graduate